Information Flow

I have been very busy helping establish our new Japanese subsidiary.  On a recent trip to Tokyo, I got to thinking again about a favourite topic of mine: applying industrial production methods to information development. What would best practice in Japanese production methods look like if applied to creating product information? The Japanese are famous [...]

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I was looking at the program for the upcoming Content Strategy Forum in Paris in April. One of the presentation abstracts jumped out at me.
Joyce Hostyn from Open Text wrote the following:

“Customer experience is the sum of the experience a customer has with a business, across all channels and touchpoints. An experience always exists and [...]

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