Information Flow

You often hear people talking about “end-to-end” solutions. In the information development business it might be end-to-end translation management or end-to-end content management and localization “all-in-one”. But just how end-to-end are these solutions? Are the ends really there?
It seems to me that the assumption behind this claim is that there is a set of information [...]

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I am just recently back from our user conference, the aQuatic user days – you may have seen Kirti Vashee’s blog on in already. We had around a hundred delegates from mainly West Coast customers, but there were lots of really interesting ideas floating around. The most interesting for me related to a thread that [...]

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The effect of information quality on statistical machine translation (an executive summary )

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I have been very busy helping establish our new Japanese subsidiary.  On a recent trip to Tokyo, I got to thinking again about a favourite topic of mine: applying industrial production methods to information development. What would best practice in Japanese production methods look like if applied to creating product information? The Japanese are famous [...]

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I was looking at the program for the upcoming Content Strategy Forum in Paris in April. One of the presentation abstracts jumped out at me.
Joyce Hostyn from Open Text wrote the following:

“Customer experience is the sum of the experience a customer has with a business, across all channels and touchpoints. An experience always exists and [...]

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Companies spend millions managing inbound information, or internal knowledge, but who has a strategy for the outbound stuff? …

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